New Approach Nets University Donations and Updated Information

Annual Giving Multi-Channel Case Study

Indiana Wesleyan University – Marion, IN

Situation:

Indiana Wesleyan University is a Christ-centered academic community committed to developing students in character, scholarship and leadership. The Annual Giving department was already using Curtis 1000 for direct mail campaigns. The Director of Annual Giving was interested in trying a new approach to reach out to alumni, get updated contact information, and solicit donations.

Approach:

The Annual Giving department utilized Curtis 1000 to put together a four-part campaign to four segments: traditional student alumni, non-traditional student alumni, family, and friends. The campaign dropped in late May and consisted of approximately 20,000 postcards with a personalized URL, a follow-up email campaign, and a follow-up letter campaign. Curtis 1000 designed the full campaign and created high-impact pieces.

The first piece the target audience received was the postcard with personalized URL. Upon visiting the PURL, the recipient would first see a letter from the Dean of the Chapel, and then they would be taken through two survey landing pages, a story request to share a memory, and lastly a thank-you page with a link to Donate Now. Two weeks following the postcard, a follow-up email was sent to anyone who did not respond, which generated a big spike in activity. Later that month, a follow-up traditional direct mail response-marketing piece was sent, still highlighting the PURL but also including a donation form and business reply envelope.

Results:

The Annual Giving Director was thrilled with the survey response and the information that was gathered. In the past, they had paid outside firms more and received a lot less information.

Customer Feedback:

Annual Giving Director Kevin Stirratt was impressed with the campaign creativity, commenting that “you get it” and “your design was as creative as anything we have ever produced.”

www.curtis1000.com

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